|
 How will my goods get to
the destination?
We
consolidate the packages at our depot in Liverpool. Once we have
received the boxes from everybody who has made a reservation to the
destination we pack everything into a container, these are the large
20' or sometimes 40' long steel boxes you see on the back lorries. Once
the container has been loaded with everyone's goods it is sealed and
transported to the docks where it is lifted onto the ship.
What is included in the price and why is it so cheap?
The
price you see on the website is everything you will pay in normal
circumstances to ourselves, excluded are charges due at destination.
The email you receive on registration gives approximate charges
applicable at your chosen destination.
| Screen
price includes: |
| Boxes
and tape delivered to your home in UK. |
| Collection
of the loaded boxes in UK. (curb side) |
| Delivery
to destination depot. |
We
want to offer our customers cheap shipping to anywhere in the world.
The more people we have sharing the cost of sending the large sea
freight containers from the UK the cheaper it is for each individual,
this is one of the reasons we ask people to register - the more people
traveling to a destination the cheaper it becomes for everyone. We also
try to keep our costs to a minimum by asking our customers to do some
of the work for us, such as completing documentation. We also keep
costs down by not offering full extended cover on the goods that we
carry.
There
are no surcharges for customers outside of the M25 or for payment by
credit card, VAT is not applicable on shipments to destinations outside
of the EU. Though some areas in the UK will attract a surcharge this is
restricted to the highlands of Scotland and off-shore destinations.
What happens if a box is lost or there
is something broken?
We
have a duty to care for your goods and we will do this to the best of
our ability. However, we will not be responsible for loss of your goods
beyond the limited liability extended under our trading terms, this
means that in the event of loss you would receive a maximum of £25 per
box.
It
is your responsibility to pack properly and to make sure the contents
do not move around in the box while in transit, if they can move they
are much more likely to get broken.
As
we have not packed the boxes or inspected contents prior to acceptance
you are not covered for any breakages, damage or loss from a box. Where
you have made a specific note of external damage to the box when it is
delivered to you at destination our liability is limited to £25 per
box.
Any
notification of loss or breakage must be made to us in writing within 5
days of receipt.
Can I get extended cover?
Yes,
we offer extended transit liability cover which extends our standard
trading terms and would in the event of complete loss of a box or boxes
repay the full declared value.
The
premiums are calculated based on a built up value; value of goods plus
cost of freight plus 5% up lift. The premium payable is a percentage of
this built up value at the following rates.
3% Europe
5% USA & Canada
5.5% Australia, South Africa, Far East (inc.China ports)
6% Middle East, India, Pakistan & Sri Lanka, East &
West Africa, South America and West Indies.
7% Rest of the World (exclusions apply)
Extended
Cover Commission: 5% of premium
Admin fee: £2.50 per shipment.
Minimum
charge: £15.00
There
is an claim excess of 1% of value. Minimum £50.00
The
amount payable will be automatically calculated for you based on value
you provide when completing the packing list, this will be
shown when you are paying the balance of your charges and you will have
the option whether to take the cover or not.
For
owner packed personal effects the cover excludes breakage, scratching,
denting, chipping, staining and tearing, including trunks suitcases and
the likes. Also excluding claims for missing items.
We
do ship many consignments without extended cover and we have set up a
system that minimizes the amount of handling that your boxes will have
and so reduce the risk of theft or damage.
How do I find out when the next container is being loaded?
We
normally ship your boxes within 14 days of collection, at quieter times
of the year this can stretch to 4 or more weeks. We can give you an
estimate when you contact us for booking information.
We
will also give you an estimated departure in the email sent to you when
you arrange collection from your home or you can contact us at anytime
for the latest departure information.
Are there any special offers?
We
do from time to time have special offers, registered users will receive
notification of any offers that are available.
How do I find out when my boxes have been shipped?
Once
we have confirmation of departure for the ship from the UK we will send
you an email with the details of the destination agent and the
approximate arrival date.
What happens when the goods arrive at the destination?
Prior
to being able to collect your boxes you will need to complete the
following steps:
- Payment of local
charges
- Declaration to
local customs authorites
It
is your responsibility to check that your shipment complies with all
local import requirements and any restrictions that may apply, we have
links to many customs authorites in the registered user area of our web
site, contact us if your destination is not shown.
You
will have to arrange collection of your boxes from the port of arrival.
We do not offer home delivery because the prices we are quoted are far
higher than are available to you locally when you arrive.
What if I am not there when the goods arrive?
In
some ports goods will be stored at destination for a few days free of
charge. After this free period rent will be added for each day the
goods are left at the docks, this rent charge is usually very high so
we recommend that you ensure that you or your nominated representative
can take immediate delivery. If you do incur rent you will have to pay
in full before the goods will be released back to you.
In
some countries you can have a friend or relative effect the Customs
clearance on your behalf providing they have all of the necessary
documents. We have links to a number of customs authorities within the
registered customer area and recommend that you familiarise yourself
with the import process.
How should I pack my goods?
The
boxes we provide are top quality export cartons and will protect your
belongings on their journey.
Wrap
anything breakable in newspaper or other suitable packing material and
place near the centre of the carton.
Do
not put more than 30kg in any one box.
No
liquids. No Foodstuff. No Animal Products. No Hazardous items. No
restricted items i.e. weapons, pornography, drugs (other than
prescribed medicine for your personal use). If unsure please ask.
Mark
each box in accordance with the guidelines you will receive.
Do
not over load the box. The lid should lie flat.
If
in doubt about any item please check with us before packing.
WE
RESERVE THE RIGHT TO REFUSE TO ACCEPT ANY GOODS WE FEEL ARE UNSUITABLE
FOR SHIPMENT.
Can you pack my goods for me?
Not
as part of our standard service,
VOOVit.com aim to provide the
lowest price for shipping your stuff and so is based on self-help to
keep our prices to a minimum.
VOOVit XL, our
specialist service, can
provide this for you if required at additional cost. Enquire for
details.
I
have something big to send, can you ship it for me?
Yes, it will be handled by our specialist VOOVit XL service. Contact us
for further details
Our
standard tariff, as quoted on this site, is based on the following
criteria;
- The weight of a
single item must not exceed 30kg
- No item will have
a single dimension greater than 150cms
- No item will have
a girth greater than 300cms (L + W + W + H + H = girth)
Generally the limiting factor is whether one
man can lift the item to be shipped, if its too big or heavy for one
man, then no, we couldn't take it.
SIZE
AND WEIGHT LIMITS APPLY TO STANDARD SERVICE ONLY
Can
I deliver to your depot myself?
Yes,
we can give you the location of the depot in Liverpool, tell us you
want to deliver when you make your booking. We will take off up to
£25.00 from your total charge if you arrange delivery yourself.
How
are the empty boxes delivered?
We use a express
courier company to make our home deliveries. When we receive your
deposit we will contact you to confirm arrangements for delivery of the
flat-packed cartons and tape to your home. We will give you an
indication of the day when the van is due to arrive with you, this is
usually within 2 working days of you paying the deposit. You will have
the option when paying the deposit to choose, at additional cost, for a
timed next day or Saturday delivery.
If there is no one
home when delivery is attempted the boxes will be returned to the
couriers local depot, a card will usually be left with the depot's
number so you can re-arrange delivery, in normal circumstances there is
no extra charge for the re-delivery.
How
do I arrange collection and what happens when the boxes are collected?
You
give us a date when the boxes should be collected when you pay the
balance of your charges. You can of course change this date, however
once we have agreed on a date you should ensure that there is someone
home. If there is no one home and the van has to make another trip or
you cancel or change details there will be additional charges.
We cannot give you
specific collection times, all collections are between 09:00 and 17:30
Monday to Friday only (excludes bank holidays etc.)
All
collections must be made from the ground floor. If you live in a
multi-storey building the boxes must be moved to the ground floor.
Once collected the
boxes are brought to our depot in Liverpool and held awaiting loading
into the container and departure from the UK.
Our depot is within
the Freeport in Liverpool. This is a high security area with all
entrances guarded by police officers.
When do I have to pay?
You
pay a deposit to receive a delivery of empty boxes, boxes are usually
delivered within 2 working days of receipt of your payment.
Pay
on-line the registered user area or send your cheque payable to VOOVit
Ltd, 56 Coronation Road, Crosby, Liverpool L23 5RQ.
You
can also pay at any branch of HSBC. If you wish to use this method let
us know and we can give you further information.
Can you store my goods for me before sending them?
Yes, we have storage facilities at our depot in Liverpool. Contact us
for storage prices. The price will depend upon the number of boxes and
how long you wish the goods to remain in storage.
How much will I have to pay at destination?
The minimum charge ranges between £30 and £180 and varies from
destination to destination and will be payable at all destinations. On
the email you receive when you register there are details of the
minimum charges applicable to your destination, you may incur
additional costs should you ask the agent to carry out work for you,
delay collection or arrange home delivery for example. These charges
cannot be pre-paid to ourselves and are outside of our control and are
therefore subject to change without notice.
You
can pay £30 to £200 for customs clearance but in most countries you can
complete customs formalities yourself at no extra cost should you wish.
You
will be responsible for any import duty or taxes payable. Used personal
effects that you intend to keep do not usually incur duty however the
final decision is made by the customs officer at destination at the
time of importation and is totally outside of our control.
You
will have to arrange collection of your boxes from the port of arrival.
We do not offer home delivery because the prices we are quoted are far
higher than are available to you locally when you arrive.
If
you fail to collect your boxes we will automatically charge destination
charges to your credit card and/or instruct our destination agents to
commence legal proceedings against you.
What is the Destination Details form?
This
gives us information about you, your goods and where to send them. We
use this form to complete the shipping document, this is called a
Waybill. The destination details form is in the registered user area of
the site.
What is the Packing List form?
You
should complete a packing list for each case in your shipment. The list
should list the contents of each box and show a value for each item,
general terms such as clothes, books, CD's should be used rather than
listing each individual item.
This
gives a list of everything in the box and will be used by the customs
authorities when you arrive at your destination. Packing lists are
completed in the registered user area of the site. You can return to
the site at any time up to 6 months after shipment to download copies
of you packing lists.
What is the Waybill?
This
is what we use in the shipping world to tell us who the goods are from,
where they are going and what they are. It is like a receipt off the
ship owner for your boxes. You will receive a copy of your waybill with
the email sent on departure from the UK.
I have a question that is not covered here, who do I ask?
Contact
us via email and we will try to answer any of your questions. Contact
Can I phone you?
You
can call the VOOVit helpline on 0901 201 0192, calls cost 50p per
minute, charges from mobiles may vary. In the interest of monitoring the quality of service
provided, calls may be recorded.
Customs Clearance?
When
goods arrive at any destination outside of the EU after departure from
the UK they must be declared to the local customs officials for
clearance. The clearance process is usually quite simple and you can
complete the formalities yourself at no extra cost.
You
will be responsible for any import duty or taxes payable. Used personal
effects that you intend to keep do not usually incur duty however the
final decision is made by the customs officer at destination at the
time of importation and is totally outside of our control.
The
actual process differs greatly between countries and we do not include
an advisory service as a part of the services we provide.
It
is your responsibility to ensure that your shipment complies with all
regulations prior to shipment. There are links to all major customs
clearance authorities within the registered user area of this site.
When
you get to your destination our agent will be able to complete all
formalities on your behalf should you wish but this will be at extra
cost, we would also advise you to check prices with other agents as you
may be able to obtain cheaper prices.
How long will it take to arrive at the destination?
Approximate
transit times are shown on the email you receive when you register.
This is the approximate transit time from when the ship leaves the UK
to arrival at destination, it is not from the day we collect the goods
from you.
How big are the boxes you supply?
We
stock one size of box;
580mm
X 430 mm X 385 mm (External)
565mm X 425mm X 360mm (Internal)
Maximum load weight: 30kgs
What are the basic steps?
- Complete on-line
registration.
- Pay deposit and
order boxes.
- Receive and pack
boxes.
- Complete on-line
Destination Details and Packing List forms.
- Pay balance of
charges due and book collection.
What information will I receive from
VOOVit.com?
At
each step of the way as your order progresses through our system you
will receive confirmation from us. All communication will be by email
to the address you entered on your registration.
Having
completed a registration you will receive confirmation of the price to
your selected destination based on the details of the shipment you have
provided.
When
you pay the deposit you will receive and automated receipt. When we
have confirmation of payment from your card company we will confirm
receipt of your order and tell you when you should expect delivery of
the empty boxes.
When
the balance is paid you will again receive an automated receipt. When
the confirmation of payment is received from your card company we will
confirm receipt of your payment and that we are able to comply with
your requested collection date it will also give an indication as to
when your goods will leave the UK.
You
will receive finally receive details of the ship, its sailing and
estimated arrival dates, the agents details at destination. Attached to
this email will be your Waybill and your invoice.
How quickly can you get boxes to me?
The
van comes to collect boxes from us every working day at 12:00 noon, if
we have your order before this time they will be sent out the same day
and will usually be delivered within two working days.
You
can pay extra for either a guaranteed next day delivery, next day
before 12:00 noon or next day before 10:00AM. When you order boxes you
can select the delivery option you require.
We
can collect the packed boxes at short notice though we ask for at least
24 hours notice if possible. We are unable to deliver and collect boxes
on the same day.
Can I use my own boxes?
Yes,
provided that they are strong enough for the journey. Our packing guide has more
information.
I need an express service, can you help?
We have a number of
timed delivery options available in the UK;
- Next working day
- Next working day
before 10:30
- Next working day
before 12:00
- Saturday delivery
The express
services
are available for both the delivery of the empty boxes and the packed
boxes to the final destination. You will be able to choose one of these
options when making payment.
Please
note these services are not available in surcharge
areas.
Is the service door to door?
No. Empty boxes
will
be delivered and then collected from your door in the UK, but you will
have to arrange collection from the port or depot at destination. It is
a door-to-port service.
Are there any extra charges I should know about?
The
price you see on the screen is all you will pay in normal
circumstances. There are however some additional charges that would be
applied in specific circumstances. Additional
charges.
Do you do house removals?
Yes, through our extensive
professional links we can provide whatever service you are looking for..
Can you give me a quote for a full container?
Yes, through the VOOVit XL service.
Do you ship cars or motorcycles?
Yes, through the VOOVit XL service.
I am not a student, can I still use VOOVit.com?
Yes
you can, though you will pay slightly more.
Are there any group discounts?
Yes, each person
should register and nominate someone to be our focal point. Contact us
and we will guide you through the process and let you know how much of
a discount you will receive.
Are there any restricted items?
We
cannot accept the following and are prohibited for shipment
- Valuable items
- Fragile items
- Perishable
goods.
- Foodstuffs of
any
description
- Tobacco,
Cigarettes or other similar items.
- Liquids
- Hazardous
materials such as paint, matches, aerosol cans, gas canisters or other
flammable materials.
- Firearms and
ammunition.
- Plants or soil
samples of any kind.
- Corrosives and
explosives.
- Pornography of
any
description.
There
may also be further restrictions on other goods at some destinations,
it is your responsibility to ensure you comply with all local
regulations at destination.
How will I find out when my boxes have arrived at destination?
At
many destinations the agent will contact you shortly befor the arrival
but they are under no obligation to do so, it is your responsibilty to
contact them prior to arrival to make arrangement to collect your boxes
from their depot. Additional charges will be incurred should you not
contact the agent.
VOOVit
Ltd., 56 Coronation Road, Crosby, Liverpool L23 5RQ
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