I have a different question that isn't answered here.
How do I register?
How big are VOOVit boxes?
580mm X 430 mm X 385 mm (External)
565mm X 425mm X 360mm (Internal)
Maximum load weight: 30kgs
A box with a stack of 38 CD's next to it.
The boxes have about the same volume as a large suitcase.
Can I send my own boxes or suitcases ?
Yes, we can accept your own boxes or suitcases. Though it is important that they are strong enough for the journey; boxes should be double-wall cardboard or better, bags should be strong and you should be able to lock them.
Plastic storage boxes are not acceptable.
Is there a limit to the size of item I can send?
The longest acceptable single dimension of a package is 150cms
The maximum weight of a single item is 30kg.
We cannot accept packages with a grith exceeding 200cms. (Length + Width + Height = Girth)
Furniture
We will accept some flat packed furniture but not large items of furniture or domestic appliances. We need the weight and dimensions (length x width x height) of the packed item to provide a price.
Cars and Motorcycles
We are unable to accept cars and motorcycles for shipment to any destination.
Is the service door to door?
Within the UK we offer a full door to door delivery service to all destinations.
All collections and deliveries are to the down stairs front of the building, the driver will not help you move boxes within your home.
Are there any extra charges I should know about?
Not really extra charges, these are charges that will only be applied in specific circumstances.
Additional box delivery.
The first delivery of boxes is included in the price. If you need more boxes and require another delivery you will be charged £20.00 per delivery.
Wasted Journey.
If we call to collect your boxes on the day you instruct and you are not at home or the boxes are not ready you will be charged £15.00.
Unable to deliver.
If we are unable to deliver your shipment because there is no one home re-delivery will be attempted, usually the following working day; there is no extra charge for this second delivery attempt. If however there continues to be no one home on subsequent delivery attempts the shipment will either be returned to origin address or held in storage at a local depot, we reserve the right to charge a minimum of £10.00 per day for storage plus additional fee's for return shipment of the items.
Mis-declaration
If you despatch more items than you have paid for, or any single item exceeds 30kg or has dimensions greater than you have declared a minimum charge of £60.00 per item despatched will be made.
Storage in the UK.
If you tell us to store your boxes will charge £10.00 per week or part. This amount will increase for consignments of 11 or more boxes.
Document Amendment
If after you have completed the on-line documentation, this could be either the destination details form or the packing list, and changes are required there is a £15.00 minimum charge. Changes to the name of either the Shipper or Recipient has a minimum charge of £40.00.
The longer after departure the amendment is made the higher the charge is likely to be as declarations to ship owners, and various customs services will have been made and will need amendment.
You will receive full written instructions on completion of both forms with the email you receive on payment of the deposit.
Marking boxes / Box Identification
If you do not write your name and address on the boxes or write a name other than your own without advising us there is a minimum charge of £20.00 per box for marking and identification.
Boxes not labelled
We will send you labels for each box being despatched. If you do not affix the label to the box and the box is accepted by the driver there is a charge of £5.00 per box for labelling at the depot.
Unused boxes.
£2.50 per box. We are happy for you to order one or two more boxes than you think you need rather than have you run out of space and have to order more boxes, in most cases there would be no charge for the unused boxes. See scale below.
Boxes Ordered
Boxes Shipped
Charge
1-5
4 or more
no charge
6-10
8 or more
no charge
11-15
12 or more
no charge
16-20
16 or more
no charge
How long does it take to reach the destination?
Transit times within the UK are usually no more than 1-2 working days after collection, though can take up to 7 days.
How quickly can you get boxes to me?
The van comes to collect boxes from us every working day at 12:00 noon, if we have your order before this time they will be sent out the same day and will usually be delivered within two working days.
You can pay extra for either a guaranteed next day delivery, next day before 12:00 noon or next day before 10:00AM. When you order boxes you can select the delivery option you require.
We can collect the packed boxes at short notice though we ask for at least 24 hours notice if possible. We are unable to deliver and collect boxes on the same day.
I have a different question that isn't answered here.
This is a brief list of some of the more common questions asked, in the registered user area there is a much larger FAQ page, alternatively you can call the VOOVit Helpline on 0901 201 0192. In the interest of monitoring the quality of service provided, calls may be recorded. Calls are charged at 50p per minute, call charges from mobiles may vary.
How do I register?
Enter the details of your shipment on the start page , these do not need to be exact at this stage, you can change things later.
You then complete the registration form, this records your details and that of your shipment. You will then be able to logon to our registered user area and continue with the process.
