||Check the number of boxes required
||Pack the boxes
||Mark the boxes
||Complete the forms
||Pay the balance of your charges
||Boxes arrive at destination
Please take the time to follow this step-by-step guide, it will help you understand how we work.
As your job progresses through our system you will also receive email's from us giving you information
about what is happening and what you need to do next. We will hold your hand through the process and make
it as easy as we can for you to arrange for your belongings to be shipped to your home.
When you look up a price on our website you can follow the link at the foot of the page and complete the registration process
by entering your email address and choosing a password.You will then receive an email from us confirming the price and service
details for your move. Read through the email to ensure you know what is included in the price along with any exclusions as well
as the expected transit time. There is no commitment at this stage for you to use VOOVit.com and you can amend the number of boxes
being despatched later. At this stage it is just a quotation.
Check the number of boxes required
We can send VOOVit boxes to you outside the UK but this will cost extra. There is no problem you getting your own boxes locally and using them instead of the
ones we supply, just bear in mind the quality of the box and the weight you will be loading. Storage company boxes are only usually suitable upto 15kg and "supermarket" boxes 5-10kg.
If you do decide to use VOOVit boxes you can save some money by taking a little time here at the beginning to assess how many boxes you are likely to need. The packing
guide will help you decide how many you may need.
You can order more boxes than you think you need without charge based on a sliding scale
against the final number you actually ship, but charges will apply if you order too many and then ship too few.
If you underestimate the number and you need more boxes you will incur another delivery charge.
Step 1 - Order Boxes
Once you have decided how many boxes you need you can order them on-line by following the on-screen instructions.
Boxes and tape are usually delivered within 5 working days of receipt of your payment. The van leaves our
depot at lunchtime each day so its important if you are in a rush to make sure that your order has been placed by 12:00 noon.
Deliveries are made by courier. If you are not at home when they call the will leave a card with a local contact number so you
arrange for re-delivery. There is no additional charge for this second delivery attempt, though boxes will be returned to our depot
if you do not make contact with the courier or delivery continues to fail, you will then have to pay additional charges for a second
despatch of boxes.
We can deliver to your home, place of work, a friend or relative. The boxes are flat packed and while they are quite big they are
not too heavy.
Pack the boxes
Pack the box in accordance with our guidelines. See the Packing Guide for more information.
As you pack keep a note of what you are putting in each box, you will need this information later to complete the packing lists.
If you have any concerns about an item it is better to check before you pack it. If you pack an item that is prohibited by the
transport company it will have to be removed prior to collection. If we do this for you there will be additional charges.
Mark The Boxes
All boxes must be clearly marked on the side panel of VOOVit boxes with your name, full delivery address, contact phone number
and the sequential number of boxes.
- Name: This would usually be the name of the person who will receive the boxes at destination.
- Address: The full delivery address at destination. This should be the street address not a P.O.box number or similar.
- Contact Phone Number: The contact phone number at destination. Should there be a problem with your delivery the local
depot would be able to contact you.
- Number: If for example you are sending a total of ten boxes, the first box you mark will be 1 of 10, the second box
will be 2 of 10 and so on.
|166 Linacre Road
If you are using your own boxes or bags they also must be marked as per these instructions.
Step 2 - Complete the forms
here are two forms that need to be completed.
- Destination Details form - This is the shippers address, delivery address and contact information.
- Packing List - A list of the contents of each box.
Both forms are completed on-line. A Packing List, if required, can be printed using an on-screen link.
Step 3 - Pay the balance of your charges and book collection.
Once you have finished packing, and have completed the forms pay the balance of your charges and tell
us what day you would like the boxes collected. As with the deposit payment this can be paid using your
credit or debit card by following the on-screen instructions.
We require a minimum of 2 working days advance notice of your required collection day.
Once we have received your forms and final payment collection can be booked for the day you have chosen. The working day before collection
we will send you an email confirmation of your booking. This will give you the tracking numbers and web link for your boxes, there is one number for each box.
We will also give you a contact number of the local courier who will make the collection, you should call them the working day before the collection to confirm the booking.
Collections are Monday to Friday. We cannot give you a specific time when they van will arrive nor can the driver call ahead.
Collection must be made from the ground floor front of the building, as near to the area where the van will park as possible.
If you are not at home and the driver is unable to collect you will incur an additional charge.
It doesn't have to be you that hands the boxes to the driver a friend or colleague can give them to him if you have an appointment somewhere else.
Approximate transit time is 2-7 working days, not including day of collection. Delivery is to curb side only.
You will be able to track progress of each individaul box while on-route.
Boxes arrive at destination.
Wherever possible boxes will be delivered to your destination door, if there is no one home a card will be left with a local contact number.
You should call as soon as possible to re-arrange delivery on another day.
Any boxes un-delivered after 5 days will be returned to either the collection address or our depot, additional charges will apply.