Office hours: 9:00am – 5:00pm VOOVit helpline: 0151 924 4455

Office hours: 9:00am – 5:00pm 0151 924 4455

The shipment process is completed in three on-line steps.
Step by step guide for shipments within the UK

Step By Step for UK shipments

Check the number of boxes required
Order boxes
Pack the boxes
Mark the boxes
Complete the forms
Pay the balance of your charges
Box collection
In Transit
Boxes arrive at destination

Shipping within the UK is much easier than when shipping abroad. Please take the time to follow this step-by-step guide, it will help you understand how we work.

As your job progresses through our system you will also receive email's from us giving you information about what is happening and what you need to do next. We will hold your hand through the process and make it as easy as we can for you to arrange for your belongings to be shipped to your destination.


When you look up a price on our website you can follow the link at the foot of the page and complete the registration process by entering your email address and choosing a password.You will then receive an email from us confirming the price and service details for your move. Read through the email to ensure you know what is included in the price along with any exclusions as well as the expected transit time. There is no commitment at this stage for you to use and you can amend the number of boxes being despatched later. At this stage it is just a quotation.

Check the number of boxes required

You can save some money by taking a little time here at the beginning to assess how many boxes you are likely to need. The packing guide will help you decide how many you may need.

You can order more boxes than you think you need without charge based on a sliding scale against the final number you actually ship, but charges will apply if you order too many and then ship too few.

If you underestimate the number and you need more boxes you will incur another delivery charge of £20.00. Unlike the initial deposit this is not deducted from your final payment.

You can send your own boxes, in fact we recommend it for things like PC's, monitors, and other sports or musical equipment where original packaging is available.

Step 1 - Order Boxes

Once you have decided how many boxes you need you can order them on-line by following the on-screen instructions.

You will pay a deposit of £20 for up to 9 boxes, over 10 boxes the deposit will be £50. This deposit is deducted from the total charge when you make your final payment. So for example, you order 5 boxes and the price you have been given is £70, you pay £20 now and £50 when you are ready for the boxes to be collected.

Boxes and tape are usually delivered within 2 working days of receipt of your payment if using the standard service. The van leaves our depot at lunchtime each day so its important if you are in a rush to make sure that your order has been placed by 12:00 noon.

Deliveries are made by courier. If you are not at home when they call the will leave a card with a local contact number so you arrange for re-delivery. There is no additional charge for this second delivery attempt, though boxes will be returned to our depot if you do not make contact with the courier or delivery continues to fail, you will then have to pay additional charges for a second despatch of boxes.

We can deliver to your home, place of work, a friend or relative. The boxes are flat packed and while they are quite big they are not too heavy.

Pack the boxes

Pack the box in accordance with our guidelines. See the Packing Guide for more information.

As you pack keep a note of what you are putting in each box, you will need this information later to complete the packing lists.

If you have any concerns about an item it is better to check before you pack it. If you pack an item that is prohibited by the transport company it will have to be removed prior to collection. If we do this for you there will be additional charges.

Mark The Boxes

All boxes must be clearly marked on the side panel of VOOVit boxes with your name, full delivery address, contact phone number and the sequential number of boxes.

  • Name: This would usually be the name of the person who will receive the boxes at destination.
  • Address: The full delivery address at destination. This should be the street address not a number or similar.
  • Contact Phone Number: The contact phone number at destination. Should there be a problem with your delivery the local depot would be able to contact you.
  • Number: If for example you are sending a total of ten boxes, the first box you mark will be 1 of 10, the second box will be 2 of 10 and so on.


Peter Brown
166 Linacre Road
L21 8JU

If you are using your own boxes or bags they also must be marked as per these instructions.

Step 2 - Complete the forms

here are two forms that need to be completed.

  • Destination Details form - This is the shippers address, delivery address and contact information.
  • Packing List - A list of the contents of each box.

Both forms are completed on-line. A Packing List, if required, can be printed using an on-screen link.

Step 3 - Pay the balance of your charges and book collection.

Once you have finished packing, and have completed the forms pay the balance of your charges and tell us what day you would like the boxes collected. As with the deposit payment this can be paid using your credit or debit card by following the on-screen instructions. If you wish you can pay by cash at any branch of HSBC, contact us for details.

Box Collection.

Once we have received your forms and final payment collection can be booked for the day you have chosen. The working day before collection we will send you a label for each box by email, you should print the labels and firmly attach to each package.

The drivers may refuse anything that has not been labelled. An additional charge will be made for each unlabelled box accepted.

Collections are Monday to Friday. We cannot give you a specific time when they van will arrive nor can the driver call ahead.

Collection must be made from the ground floor front of the building, as near to the area where the van will park as possible.

Collections are made by Parcelforce. If you are not at home and the driver is unable to collect you will incur an additional charge.

It doesn't have to be you that hands the boxes to the driver a friend or colleague can give them to him if you have an appointment somewhere else.

In Transit.

Approximate transit time is 2 working days, not including day of collection. Delivery is to curb side only.

Boxes arrive at destination.

Wherever possible boxes will be delivered to your destination door, if there is no one home a card will be left with a local contact number. You should call as soon as possible to re-arrange delivery on another day. Any boxes un-delivered after 5 days will be returned to either the collection address or our depot, additional charges will apply.